Re: sad day my new wheel arrived damaged

Posted by: Pedro1

Re: sad day my new wheel arrived damaged - 07/07/20 06:49 PM

I had no issue returning the wheel, but was a bit put off that they would not replace it, only offered refund which I did not want.
The wheel had a bent axle that was so bad the quick release would not go into.
I contacted them via instagram providing photos and video of the damage.
They have now agreed to send the wheel, I had also created a return and dispatched the damaged wheel back to them by that point.
If goods arrived damaged I dont think it unreasonable to request a replacement.